Your privacy is important to us. This Privacy Policy (“Policy”) applies to services provided by Try Clara, LLC. (“we”, “us”, or “Clara”) and our website https://tryclara.org (the “Site”), product pages, mobile or web applications, or other digital services that link to or reference this Policy (collectively, the “Services”). This Policy explains what information we collect from users of our Services (a “user”, “you”, or “your”), including information that may identify you personally (“Personal Information”), and how we use it.

We may update this Policy from time to time. When we make material changes, we will post the new Policy here and/or notify you via the email address linked to your account. Your continued use of our Services means you agree to the updated Policy.

Scope and Applicability

This Policy applies when you visit our website, interact with our Services, or otherwise engage with Clara. Please note:

• When Clara processes data on behalf of our business customers (for example, handling customer calls, recordings, or appointment bookings), we do so in the role of a data processor (or “service provider” in certain jurisdictions). In those cases, our Customers are the data controllers and their own privacy policies apply.

• This Policy does not cover third-party tools, apps, or services you connect with Clara (e.g., Slack, Salesforce, or Google Drive). Those services are governed by their own privacy policies.

Information We Collect

Information You Provide

• Account Information: name, email, phone number, password, and authentication credentials.

• Payment Information: if you purchase Services, our payment processor (currently Stripe) collects and processes your payment method and billing details. Clara stores only non-sensitive details (e.g., last four digits, card type).

• Recordings & Customer Data: when using our voice AI or automation Services, Customers may submit or generate call recordings, transcripts, or booking details. We process these strictly under our Customer’s instructions.

• Business Contact Information: if you represent a business, we may collect your name, job title, company, and contact details.

• Other Information: if you register for demos, webinars, support, or otherwise communicate with us.

Information Collected Automatically

When you interact with our Services, we may collect:

• Log Data: IP address, browser type, date/time, and interactions with our Site.

• Usage Data: features used, actions taken, and activity within the Services.

• Device Information: device type, operating system, browser, and settings.

• Analytics Data: cookies and similar technologies (see “Tracking Technologies” below).

Information from Third Parties

• Authentication Providers (e.g., Google login).

• Partners & Service Providers who help us run our Services.

• Public or Commercial Sources, such as LinkedIn profiles or industry databases.

How We Use Information

We use collected information to:

• Provide, operate, and improve our Services.

• Authenticate users and enable account features.

• Process payments, invoices, and subscriptions.

• Respond to inquiries and provide support.

• Analyze usage trends and improve performance.

• Prevent fraud, security issues, and misuse.

• Comply with legal obligations.

• Send service-related communications (e.g., security alerts, updates, invoices).

• With your consent, send marketing communications about Clara.

• Create aggregated, anonymized data for analytics and research.

Sharing Your Information

We may share Personal Information:

• With Customers (when we act as a processor providing Services on their behalf).

• With trusted service providers (e.g., AWS, Vercel, Slack, ElevenLabs, etc.) who support our infrastructure and operations.

• In corporate transactions (e.g., mergers, acquisitions, or reorganizations).

• To comply with law, enforce agreements, or protect Clara’s rights and users’ safety.

• With your consent or direction.

We do not sell your Personal Information.

Tracking Technologies (Cookies)

Clara uses cookies and similar technologies to:

• Keep you logged in.

• Remember preferences.

• Understand how Services are used.

• Improve functionality and performance.

You can control cookies via your browser, but disabling them may limit some functionality.

Security

We use industry-standard security measures to protect your data, including encryption, firewalls, and secure hosting. However, no system is 100% secure. You are responsible for keeping your account password confidential.

Data Retention

We retain Personal Information as long as necessary to provide our Services or comply with legal obligations. Customer data (e.g., call recordings, transcripts) is retained according to our Customer agreements.

Your Rights

Depending on where you live, you may have rights under applicable privacy laws (e.g., GDPR, CCPA):

• Access, update, or delete your Personal Information.

• Object to or restrict processing.

• Withdraw consent where processing is based on consent.

• Request data portability.

To exercise your rights, contact us at privacy@tryclara.org.

Children

Clara is not directed to children under 16, and we do not knowingly collect their data. If you believe we have, contact us at privacy@tryclara.org and we will delete it.

Region-Specific Disclosures

European Residents (GDPR)

Our legal bases for processing may include:

• Your consent.

• Performance of a contract.

• Legitimate interests.

• Legal obligations.

You may also lodge a complaint with your local data protection authority.

Contact Us

If you have questions about this Policy or our practices, please contact us at:

Try Clara LLC

Email: privacy@tryclara.org

Website: https://tryclara.org